Travel

American Makes It Harder for Agents to Rebook Coach Passengers on the Competition

American Airlines

American Airlines passengers check in at Philadelphia’s airport. American is making it tougher for coach passengers to rebooked on other airlines. American Airlines

Skift Take: It’s reasonable to ask whether airline re-accommodation agreements still make sense in 2018. In how many industries will one company happily hand you over to the competition after a slight service hiccup? But road warriors love these deals. It means they can get home, or to an important meeting, even when their favorite airline screws up.

— Brian Sumers

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